Everything you need for IT All In One Place
HaloITSM will transform your current ways of working into intuitive, up-to-the-minute workflows. Combined with industry-leading AI functionality, it will enhance your efficiency, consistency and productivity, giving your teams the ability to deliver the very best in service – to customers and employees alike.
HaloITSM is a single, all-inclusive ITSM software solution, and it won’t just standardise your processes- it will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business. Present – and future.
AI-Powered
Industry-leading AI
Intuitive
Modern workflows
Efficient
Enhanced productivity
Gartner Peer Insights
What HaloITSM Can Do for You
Deliver faster resolutions
HaloITSM's ITIL-aligned processes make it easy to manage incidents and meet SLAs.
Automate workflows and centralise your communications effortlessly.
Leverage AI to triage, summarise, and categorise incidents or requests for better consistency, visibility, and efficiency.
A self-service portal that your users will love
Allow users to find and request services directly from the portal.
Fulfil requests automatically and without errors using HaloITSM.
Enhance customer experience with Emotion AI and Virtual Agent to reduce response times.
Have visibility of all changes across the organisation
Track, plan, and deliver changes at any scale with robust change management.
Standardise processes and meet deadlines across all departments.
Centralise your asset management
Manage end-user assets and configuration items using HaloITSM's CMDB.
Visualise CI dependencies and link incidents/problems directly to CIs.
Identify and resolve systematic failures before they cause major issues.
Trusted by 1000+ companies worldwide
Join thousands of businesses that trust Halo's platform to power their growth
