Allied ESM works on one platform and one platform only. From core ITSM to AI, automation, and migration from ServiceNow — everything you need to get the most out of Halo.
Most ITSM partners work across five or six platforms. We don't. Allied ESM is built around Halo and Halo alone — which means every consultant, every implementation, and every managed service is backed by deeper expertise than a generalist can offer.
Whether you're new to Halo, migrating from ServiceNow, or running a live platform that needs expert support — we have a specialist for exactly that.
No split attention. Every member of our team lives and breathes Halo.
Platform-specific experience means fewer surprises and faster time to value.
From first implementation through to long-term managed service.
Clients across the UK, US, and international markets.
A single all-inclusive licence. No module fees. No AI add-ons. No hidden integration charges.
Extend ITSM beyond IT — HR, Facilities, Finance, Legal and more, all on one platform. One self-service portal for every employee. No per-department licensing, no extra cost.
Explore ESM →Built-in intelligence at no extra cost. Smart ticket routing, auto-classification, virtual agent, sentiment detection, and predictive analytics — recognised in the 2024 Gartner Magic Quadrant.
Explore Halo AI →Connect any AI assistant — ChatGPT, Claude, Copilot — directly to your Halo service desk. Raise tickets, search the knowledge base, log time, and action requests, all through conversation.
Explore Halo MCP →Service Automation Framework. Pre-built workflow libraries covering IT, HR, Finance, Facilities and more — reducing configuration time and accelerating time to value from day one.
Explore Halo SAF →250+ native integrations including Microsoft 365, Teams, Azure, Entra ID, and hundreds more. All included in the licence — no connector fees, no hidden costs.
Explore integrations →Gantt charts, Kanban boards, milestones, resource management, budgets, and portfolio oversight — all built into Halo. Run your ITSM projects and programmes without a separate tool.
Explore Project Management →700+ pre-built reports, live dashboards, and scheduled exports. Slice by team, SLA, asset, or department. All built in — no BI tool required, no extra licence.
Explore Reporting →Fortnightly releases, a tight team in Stowmarket, and a published roadmap. Understand why Halo ships faster than vendors ten times its size — and see what's coming next.
See the roadmap →Talk to an Allied ESM specialist. We work on one platform — and we know it inside out.
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